FAQs

SIZING

  • Good news! Each product has sizing information in the description and we have created a size guide as well. If you need more help feel free to email us at modernfarmcowi@gmail.com and we will provide you with any additional information you may need.

 

ORDERING

  • We do not want to keep you waiting, so our goal is to fill orders as soon as possible. You can email us at modernfarmcowi@gmail.com and if we have not fulfilled your order we can swap products or issue you a gift card.

    If your order has already been fulfilled, you can always return your unwanted items for store credit.

  • Venmo (if purchasing on a mobile device), American Express, Discover, MasterCard, Visa & PayPal.

  • Thank you for ordering from us! As soon as you complete your order, you will receive an email with the order confirmation. If you do not see the confirmation email be sure to check your junk folder. If you still are unable to find it please send us an email at modernfarmcowi@gmail.com

 

SHIPPING

  • We are so happy you ordered! We are working as fast as we can to make sure you get your order in a flash! Packages are normally shipped out within 1-2 business days after receiving the order.

    Please allow a little more time for custom designs as they are made to order.

  • This is the best part! All U.S. orders over $75 will receive FREE shipping. Return shipping is at the customers expense.

  • Flat Rate Shipping is only $7.95 for all orders under $75! All customers will be provided with tracking information via email once the order has shipped.

 

RETURNS

  • Please refer to our Return Policy for more information.

  • Once we have received your return it takes 2-5 business days to process. Once your return is accepted you will be issued a Gift Card code via email. Please remember we do not offer any refunds, only store credit.

  • If you have not received an email with your gift card code within 2-5 business days after we have received it, be sure to check your junk folder first. If you still do not see it please send us an email at modernfarmcowi@gmail.com.

  • We sincerely apologize for this mistake. Please email modernfarmcowi@gmail.com with your name, order number, and photos of the incorrect items. We will respond as soon as possible to resolve this issue.

    Making things right is one of our top priorities!

  • Any final sale item cannot be returned for store credit. These products include: ACCESSORIES & CUSTOM ORDERS. There are no exceptions.

  • We are so sorry to hear this! Please email modernfarmcowi@gmail.com with your name, order number, and photos of damaged item. Damaged items may be requested to be returned depending on the situation. After receiving this information, we will be happy to solve this at no additional cost to you!

 

GENERAL

  • We are so sorry your size isn’t in stock. Be sure to sign up for our restock notifications so all of your favorites will be yours in no time!

  • We are continuously restocking products! Make sure to sign up for our restock notifications.

  • Of course we do! You can view our gift cards here. All Gift Cards are sent electronically via email.

  • No worries! Our gift cards and store credit never expire!

  • While we do not have a physical store location, we often have pop up shops! Stay tuned via our newsletters & social media to stay in the loop!

    If you can’t find us at one of our pop up shops, the good news is that we are always online, which means we are open 24/7! Happy Shopping!